Subscription, Refund & Cancellation Policy
Effective Date: Jan 1 2026 Last Updated: June 24 2026
1. Overview and Scope
This Subscription, Refund & Cancellation Policy (“Policy“) governs paid subscriptions on the Outplore platform (“Platform“). Paid subscriptions are available to Professionals (Professionals) to help them connect with relocating customers worldwide. Core Platform access for customers, contributors, and community members is free of charge.
This Policy forms part of, and must be read alongside, our [Terms of Use] and [Privacy Policy]. By subscribing, you agree to this Policy. Where the mandatory law of your country gives you stronger rights — including statutory cooling-off or withdrawal rights — those rights apply regardless of what this Policy says.
2. Subscription Plans
Outplore offers multiple subscription tiers with different features, city reach, and lead access. Current pricing, features, and plan options are displayed clearly on our website and at checkout before any charge is made. We do not guarantee any specific number of leads, quote requests, profile views, or business results from any tier.
3. Pricing, Payment, and Taxes
- All fees are shown in US Dollars (USD) at checkout using the payment methods available at that time.
- Applicable taxes and fees are disclosed before you complete your purchase.
- Payments are processed by our third-party payment processors. Outplore does not store full card numbers.
- By subscribing, you authorize Outplore and our processors to charge your selected payment method for your chosen plan and any applicable renewals until you cancel.
4. Clear Disclosure Before You Are Charged
Before you are charged for any subscription or renewal, we will clearly and conspicuously disclose:
- the subscription price and billing frequency;
- the fact that it renews automatically unless cancelled;
- the renewal date and amount; and
- how to cancel.
We obtain your express consent to these terms before processing any charge. If you did not see a clear disclosure before being charged, contact us at support@outplore.com.
5. Auto-Renewal
Monthly subscriptions renew automatically every 30 days. Annual subscriptions renew automatically once per year. In both cases, renewal occurs unless you cancel before the renewal date.
At the time of purchase, and at any time in your account settings, you can manage auto-renewal via a toggle:
- Toggle ON — your subscription renews automatically at the end of each billing cycle.
- Toggle OFF — your subscription will not renew, and no further charges will be made after your current period ends.
To ensure your cancellation or toggle change is processed in time, make the change at least 48 hours before your next billing date.
6. Renewal Reminders and Price Changes
- We send renewal reminders before your billing date where required by applicable law, including under US state automatic-renewal laws (such as California, New York, Colorado, and others).
- If we change subscription prices or materially change plan features, we will give you advance notice and the opportunity to cancel before the new terms apply.
- Price or material feature changes do not affect your current paid billing period.
7. Cancellation
You may cancel your subscription at any time, directly through your Outplore account settings. Because you sign up online, you can cancel online — no phone call or email required. Cancellation is as simple as signing up.
When you cancel:
- your subscription remains active until the end of the current billing cycle;
- you retain access to premium features until the period ends; and
- you will not be charged again after the current period expires.
Cancelling stops future renewals. It does not by itself trigger a refund of the current period, except as described in Section 8 or as required by law.
8. Refund Policy
Annual subscriptions may be eligible for a refund if all of the following conditions are met:
- you submit your refund request within 7 days of the initial annual purchase or of an annual renewal date; and
- the subscription has not been meaningfully used during that period — specifically, your account has recorded fewer than 3 customer interactions, lead engagements, or quote responses attributable to the subscription since the purchase or renewal date.
If a refund is approved:
- your annual subscription is cancelled immediately on the same day; and
- the refund is returned to your original payment method, typically within 5–10 business days.
Monthly subscriptions are non-refundable, including for mid-cycle cancellations, except where the law gives you a non-waivable right.
Nothing in this Policy limits any refund or cancellation right that cannot be waived under the law applicable to you.
9. When a Refund Will Not Be Issued
Outside of any mandatory legal entitlement, refunds will not be issued where:
- you subscribed to a monthly plan (monthly subscriptions are non-refundable);
- the refund request is made more than 7 days after an annual purchase or renewal date;
- your account has recorded 3 or more customer interactions, lead engagements, or quote responses attributable to the subscription since the purchase or renewal date;
- you are cancelling due to personal preference after the refund window has closed; or
- your account was terminated for policy violations, including misuse, spam, abusive solicitation, fraud, or non-compliance with our [Terms of Use].
10. How to Request a Refund
- Email support@outplore.com with your account details, subscription type, and the reason for your request.
- Our team will review your request and respond within 3–5 business days.
- If approved, the refund will be processed to your original payment method within 5–10 business days.
11. Failed Payments, Account Suspension, and Termination
- If a payment fails or is not received on time, we may suspend access to premium features until payment is resolved.
- We may suspend or terminate a subscription for violations of our [Terms of Use] or applicable law.
- No refunds are issued for subscriptions terminated due to misuse, spam, abusive solicitation, fraud, or other policy violations.
- Subscriptions terminated for policy violations do not entitle the subscriber to a pro-rated refund of any remaining period.
12. Chargebacks
If you believe a charge is incorrect or unauthorized, please contact us first at support@outplore.com so we can resolve it promptly. Initiating a chargeback without contacting us first may result in suspension of your account while the matter is under review. We maintain records of all consent, disclosures, and transactions consistent with applicable law and payment-network requirements.
13. No Lead or Results Guarantee
Outplore is a discovery and community platform. We provide the tools and visibility for Professionals to be found — but we do not control, influence, or guarantee which Professionals a relocating customer chooses to contact, engage, or hire. Customer decisions are entirely their own, based on their individual preferences, needs, and circumstances at the time.
Accordingly, Outplore does not guarantee any specific number of leads, quote requests, profile views, customer connections, or business results from any subscription tier. Subscription fees are for access to Platform features and visibility — not for guaranteed outcomes, performance, or revenue. Results will vary by market, location, service category, profile quality, responsiveness, and factors outside Outplore’s control.
14. Changes to This Policy
We may update this Policy from time to time. We will post the updated version with a new “Last Updated” date and, for material changes, provide reasonable advance notice — for example, by email or in-app notification — before the changes take effect. Changes do not apply retroactively to your current paid billing period. Continued use of your subscription after changes take effect means you accept the updated Policy.
15. Contact Us
Questions about subscriptions, billing, cancellations, or refunds:
Outplore Inc. Email: support@outplore.com 2108 N ST #5999, Sacramento, CA 95816, USA
Effective Date: May 2025
At Outplore, we offer a premium subscription designed to help service providers connect with relocating customers worldwide. Below are our guidelines for refunds and cancellations for premium subscribers.
1. Outplore Subscription Policy
This Subscription Policy (“Policy”) governs the subscription plans and payment terms for users of Outplore (“Platform”). By subscribing to our services, you agree to comply with this Policy.
1.1 Subscription Plans
Outplore offers multiple subscription tiers, each providing different benefits. Details on pricing, features, and plan options are available on our website.
1.2 Payment Terms
Payments must be made via the accepted payment methods listed at checkout.
Taxes and additional fees may apply depending on your location.
1.3 Automatic Renewal
Monthly subscriptions automatically renew every 30 days unless you cancel before the next billing cycle. To avoid renewal charges, please cancel at least 24 hours before your next billing date.
Annual subscriptions are billed once per year and auto-renew unless canceled.
1.4 Account Suspension & Termination
Failure to make timely payments may result in account suspension.
Outplore reserves the right to terminate subscriptions due to policy violations.
No refunds will be provided for accounts terminated due to misuse, spam, abusive solicitation, or non-compliance with our Terms of Use.
1.5 Changes to Subscription Policy
Outplore may update this Policy from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised terms.
2. Subscription Cancellation Policy
2.1 Monthly Subscription Cancellation Policy
Recurring Payment & Cancellation Policy
2.2 Annual Subscription Cancellation Policy
Recurring Payment & Cancellation Policy
When purchasing a subscription, you can enable or disable auto-renewal via a toggle in your account settings.
2.3 Refund Policy
Only annual subscriptions are eligible for a refund under the following conditions:
If Refund is Approved:
2.4 Non-Refundable Cases
Refunds will not be issued if:
2.5 How to Request a Refund
To request a refund, follow these steps:
When you purchase a monthly or annual subscription, you will see a toggle switch to turn auto-renewal ON or OFF. Turning off auto-renewal will prevent future automatic charges after your current subscription period ends.