Subscription, Refund & Cancellation Policy

Effective Date: May 2025

At Outplore, we offer a premium subscription designed to help service providers connect with relocating customers worldwide. Below are our guidelines for refunds and cancellations for premium subscribers.

1. Outplore Subscription Policy

This Subscription Policy (“Policy”) governs the subscription plans and payment terms for users of Outplore (“Platform”). By subscribing to our services, you agree to comply with this Policy.

1.1 Subscription Plans

Outplore offers multiple subscription tiers, each providing different benefits. Details on pricing, features, and plan options are available on our website.

1.2 Payment Terms

Payments must be made via the accepted payment methods listed at checkout.
Taxes and additional fees may apply depending on your location.

1.3 Automatic Renewal

Monthly subscriptions automatically renew every 30 days unless you cancel before the next billing cycle. To avoid renewal charges, please cancel at least 24 hours before your next billing date.

Annual subscriptions are billed once per year and auto-renew unless canceled.

1.4 Account Suspension & Termination

Failure to make timely payments may result in account suspension.
Outplore reserves the right to terminate subscriptions due to policy violations.
No refunds will be provided for accounts terminated due to misuse, spam, abusive solicitation, or non-compliance with our Terms of Use.

1.5 Changes to Subscription Policy

Outplore may update this Policy from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised terms.

2. Subscription Cancellation Policy

2.1 Monthly Subscription Cancellation Policy

Recurring Payment & Cancellation Policy

You may cancel your monthly subscription anytime through your Outplore account settings.
If you cancel, your subscription will remain active until the end of your current billing cycle.
Once your subscription period ends, you will no longer have access to premium features.

2.2 Annual Subscription Cancellation Policy

Recurring Payment & Cancellation Policy

You may cancel your annual subscription anytime through your Outplore account settings.
If you cancel, your subscription will remain active until the end of your current billing cycle.
Once your subscription period ends, you will no longer have access to premium features.
Monthly subscriptions are non-refundable, including for mid-cycle cancellations.

When purchasing a subscription, you can enable or disable auto-renewal via a toggle in your account settings.

Toggle ON: The subscription will automatically renew at the end of each billing cycle.
Toggle OFF: The subscription will not renew, ensuring no future charges after your current subscription expires.

2.3 Refund Policy

Only annual subscriptions are eligible for a refund under the following conditions:

You request a refund within 5 days of the initial annual subscription purchase or renewal.
Your account has not been heavily utilized (e.g., excessive interactions, profile views, or customer engagements).

If Refund is Approved:

Your annual subscription will be canceled immediately on the same day.
The refund will be processed to your original payment method within 5-10 business days.

2.4 Non-Refundable Cases

Refunds will not be issued if:

You subscribed to a monthly plan, as monthly subscriptions are non-refundable.
The request is made after 5 days of annual purchase/renewal.You request a refund more than 5 days after your annual subscription purchase or renewal.
You have actively used your subscription, such as through customer interactions, leads, or bookings.
You cancel due to personal preference after the refund period has ended.
You have violated Outplore’s Terms of Service.

2.5 How to Request a Refund

To request a refund, follow these steps:

Email us at support@outplore.com with your subscription details and reason for the refund.
Our team will review your request and respond within 3-5 business days.
If approved, the refund will be processed within 5-10 business days to your original payment method.

When you purchase a monthly or annual subscription, you will see a toggle switch to turn auto-renewal ON or OFF. Turning off auto-renewal will prevent future automatic charges after your current subscription period ends.