Privacy Policy
Effective Date: Jan 1 2026 Last Updated: June 24 2026
1. Introduction
Outplore operates a global relocation platform that combines a community network, a discovery service that helps people who are relocating find and connect with service providers (such as movers and real estate professionals), relocation guides and content, and AI-powered tools that help match users with relevant information, providers, and peers.
Outplore is a discovery and community platform. We do not process payments, bookings, or transactions for relocation services, and we do not provide or handle immigration, visa, or other relocation processes. Any engagement, payment, or immigration matter takes place directly between you and the provider you choose.
This Privacy Policy explains what personal information we collect, how and why we use it, who we share it with, how we transfer it across borders, and the rights and choices available to you. It applies to our website, mobile applications, and related services (collectively, the “Services”).
Because we serve users and service providers around the world, this Policy is designed to meet the requirements of major data protection laws, including the EU/UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) and other U.S. state privacy laws, Brazil’s LGPD, Canada’s PIPEDA, India’s Digital Personal Data Protection Act, 2023 and DPDP Rules, 2025, Switzerland’s FADP, and Australia’s Privacy Act, among others. Where a specific law gives you additional rights, the relevant regional section below will apply to you.
By using the Services, you acknowledge the practices described in this Policy. Where the law requires consent (for example, for certain cookies or marketing), we will ask for it separately.
2. Who We Are (Data Controller) and How to Reach Us
Outplore Inc, 2108 N ST #5999 Sacramento, CA, 95816, USA is the controller (“data fiduciary” under Indian law) responsible for your personal information, except where we act as a processor on behalf of a business customer.
- Privacy / Data Protection contact: support@outplore.com
- Data Protection Officer (where appointed): Ryan Lee / ryan@outplore.com
When you contact or engage a service provider you find through Outplore, that provider is an independent controller of the information you share with them directly. Their handling of your data is governed by their own privacy notices.
3. Information We Collect
We collect personal information directly from you, automatically as you use the Services, and from third parties. Where information is required to provide a feature, we will tell you, and explain the consequences of not providing it.
3.1 Information you provide
- Account and profile data: name, email, phone, password, country of origin and destination, languages, photo, biography, household details you choose to share, and provider/professional credentials (for service providers).
- Community and user-generated content: posts, comments, reviews, questions, guides, and other content you submit, which may be visible to other users.
- Messages and connections: the content of direct messages and peer-connection activity you exchange through the platform.
- Relocation details: information about your move, such as routes, timing, move size, and the services you are looking for.
- Communications: the content of your inquiries to us and our responses.
3.2 Information collected automatically
- Device and usage data: IP address, device and browser type, operating system, app version, pages and features used, search and recommendation interactions, referring URLs, and timestamps.
- Approximate location: derived from IP address or, with your permission, more precise location from your device.
- Cookies and similar technologies: see Section 8.
3.3 Information from third parties
- Social login and linked accounts, where you choose to connect them.
- Service providers and partners who help us verify professionals or deliver the Services.
- Analytics, advertising, and data providers that help us understand and improve the Services and, where permitted, reach potential users.
3.4 AI assistant interactions
When you use our AI assistant or chatbot, we collect the questions and content you submit so we can generate responses and improve the tool. Do not share information in chat that you would not want processed for these purposes.
4. Sensitive / Special-Category Personal Information
Outplore does not require, request, or intentionally collect sensitive information to provide the Services, and we do not handle immigration, visa, or similar processes. We ask that you not include sensitive information in your profile, community content, or messages. If you nonetheless choose to share such information — for example, by mentioning your nationality or visa situation in a community post — you do so on your own initiative, and we process it only on the basis of your consent or, where applicable, because you have manifestly made it public. You can edit or delete such content at any time, or ask us to help you remove it. We do not use sensitive information to profile you for advertising.
5. How We Use Personal Information
We use personal information to:
- Create and manage your account and provide the Services;
- Help you discover and connect with relevant service providers and content;
- Power community features, content recommendations, and peer-connection suggestions;
- Provide AI-assisted help, matching, and content (see Section 7);
- Communicate with you, including service messages and, with consent where required, marketing;
- Personalize your experience and improve, secure, and develop the Services;
- Prevent fraud and abuse and enforce our terms;
- Comply with legal obligations and protect rights, property, and safety.
We apply data minimization: we limit collection and use to what is reasonably necessary and proportionate for the purposes above, consistent with the stricter standards now adopted by laws such as Maryland’s MODPA.
6. Legal Bases for Processing
Where the GDPR, UK GDPR, LGPD, or similar laws apply, we rely on one or more of the following bases:
- Contract — to provide the Services you request;
- Consent — for marketing, non-essential cookies, precise location, and processing of sensitive information (you may withdraw consent at any time);
- Legitimate interests — to operate, secure, and improve the Services, prevent fraud, and grow our community, balanced against your rights;
- Legal obligation — to comply with applicable law
Note: India’s DPDP Act relies primarily on consent (and certain defined “legitimate uses”) rather than a broad legitimate-interests basis. Where the DPDP Act applies to you, we map our processing accordingly and provide an itemized notice at or before the point of collection.
7. Automated Decision-Making, Profiling, and AI
We use algorithms and AI to make the Services more useful — for example, to recommend guides and content, match you with service providers and peers, rank search results, and power our AI assistant. This may involve profiling (analyzing your data to predict relevance).
- These tools are designed to assist, not replace, your decisions. You choose whether to contact a provider, connect with a peer, or follow any suggestion.
- We do not make decisions that produce legal or similarly significant effects about you based solely on automated processing without a lawful basis and appropriate safeguards.
8. Cookies and Similar Technologies
We use cookies, pixels, SDKs, and similar technologies to operate the Services, remember preferences, measure performance, and (where permitted) deliver and measure marketing.
- Strictly necessary — required to run the platform; cannot be switched off.
- Functional / preference — remember your settings.
- Analytics / performance — help us understand and improve usage (e.g., Google Analytics).
- Marketing / advertising — personalize and measure campaigns.
Your choices: In the EEA, UK, Switzerland, Brazil, and other regions requiring it, we obtain consent for non-essential cookies through our cookie banner, with a reject option as easy to use as accept. Elsewhere you can manage non-essential cookies through our preference center and your browser settings. We honor recognized opt-out preference signals, including Global Privacy Control (GPC), where required by law. Disabling some cookies may affect functionality.
9. How We Share Personal Information
We share personal information with:
- Service providers / processors acting on our behalf — hosting, analytics, customer support, communications, and security. They may use the data only for the services we direct.
- Service providers and professionals on the platform — when you choose to contact or connect with them, we pass along the details needed to make that introduction; anything you share with them afterward is between you and the provider. They act as independent controllers of that information.
- Other users — content you post publicly, profile elements you make visible, and information you choose to share in messages or connections.
- Business partners with whom we have a contractual relationship, consistent with this Policy and applicable consent requirements.
- Legal, safety, and compliance — to comply with law, legal process, or lawful requests, and to protect rights, property, and safety.
- Corporate transactions — in a merger, acquisition, financing, or asset sale, subject to confidentiality and continued protection of your information.
We do not sell personal information for money. Some sharing for targeted advertising or analytics may be considered a “sale” or “sharing” under certain U.S. state laws; where it is, we offer an opt-out (Section 13).
10. International Data Transfers
We operate globally, so your information may be processed in countries other than your own, including the United States. Where we transfer personal information out of the EEA, UK, Switzerland, or other regions with transfer restrictions, we use a recognized safeguard, such as:
- the EU-US Data Privacy Framework (DPF) and its UK Extension and Swiss-US DPF, where the recipient is certified;
- the European Commission’s Standard Contractual Clauses (SCCs) and the UK International Data Transfer Agreement/Addendum, with transfer impact assessments where appropriate;
- transfers to countries covered by an adequacy decision.
You can request a copy of the relevant safeguards using the contacts in Section 18.
11. Data Retention
We keep personal information only as long as necessary for the purposes in this Policy — typically for the life of your account plus a limited period afterward — and longer where needed to meet legal, accounting, dispute-resolution, or security obligations. When information is no longer needed, we delete or anonymize it. Specific retention periods are set by purpose and category and are available on request.
12. Security
We use technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, and disclosure — for example, encryption in transit, access controls, logging, and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
13. Data Breach Notification
If a personal data breach is likely to result in a risk to your rights, we will notify the relevant supervisory authority and, where required, affected individuals without undue delay and consistent with applicable timelines (for example, within 72 hours of awareness under the GDPR and India’s DPDP Rules, and as required by applicable U.S. state and other laws).
14. Your Privacy Rights and Choices
The rights available to you depend on where you live. To exercise any right, contact us at support@outplore.com or through the in-platform privacy request tool. We will verify your identity and respond within the timeframe required by law. You may use an authorized agent where permitted.
14.1 EEA, UK, and Switzerland (GDPR / UK GDPR / FADP)
The rights available to you depend on where you live. To exercise any right, contact us at support@outplore.com or through the in-platform privacy request tool. We will verify your identity and respond within the timeframe required by law. You may use an authorized agent where permitted.
14.2 United States (California and other states)
Depending on your state, you may have the right to:
- Know / access the personal information we collect and how we use and disclose it;
- Correct inaccurate information;
- Delete personal information;
- Opt out of “sale,” “sharing”/targeted advertising, and profiling with significant effects;
- Limit the use of sensitive personal information;
- Non-discrimination for exercising your rights;
- Appeal a decision on your request (where your state provides an appeal right).
California residents may exercise CCPA/CPRA rights, and we honor Global Privacy Control signals as opt-out requests. These rights also extend, with state-by-state variations, to residents of states including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Florida, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island, and others with comprehensive laws in effect.
14.3 Brazil (LGPD)
You may confirm processing; access, correct, anonymize, port, or delete data; obtain information about sharing; and withdraw consent. You may contact our person responsible for data (encarregado) at [email].
14.4 Canada (PIPEDA)
You may access and request correction of your personal information and withdraw consent, subject to legal and contractual limits.
14.5 India (DPDP Act / Rules 2025)
As a Data Principal, you may access a summary of your personal data and processing, request correction and erasure, nominate another person to exercise your rights, and use our grievance-redressal mechanism. Contact our grievance officer at [email]. You may escalate unresolved matters to the Data Protection Board of India.
14.6 Other regions
If you are elsewhere and have rights under your local law, contact us and we will respond consistent with applicable requirements.
15. Children's Privacy
The Services are intended for adults and are not directed to children under 18 . We do not knowingly collect personal information from children below that age without verifiable parental or guardian consent where the law requires it (for example, COPPA in the United States, the GDPR’s age thresholds, and India’s DPDP verifiable-parental-consent requirement). If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
16. Third-Party Links and Services
The Services may link to third-party websites, providers, and tools we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.
17. Changes to This Policy
We may update this Policy from time to time. We will post the updated version with a new effective date and, where changes are significant, notify you through the platform or by email. Continued use of the Services after an update means you acknowledge the revised Policy.
18. Contact Us
Questions, concerns, or requests about this Policy or your personal information:
Outplore Inc. 2108 N ST #5999 Sacramento, CA, 95816, USA
Email: support@outplore.com , Data Protection Officer / Ryan Lee: [ryan@outplore.coml]
Effective Date: May 1, 2025
At Outplore, we value your privacy and are committed to handling your personal information with the utmost care. This Privacy Policy outlines the types of information we collect, how we use it, and your rights in relation to that information. By using our platform and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect Personal Information in different ways, including directly from you, from third parties, or automatically when you interact with our Services. Where applicable, we will indicate whether providing certain Personal Information is required and the consequences if you do not provide it.
2. Cookies and Similar Technologies
We use cookies, pixel tags, and similar technologies to collect information as you interact with our Services. Cookies are small data files stored on your device that enable us to enhance your user experience by remembering your preferences and actions.
2.1 Types of Cookies We Use
You can manage your cookie preferences by adjusting your browser settings. Please note that disabling certain cookies may affect your user experience and limit some features of our Services.
3. Legal Basis for Processing Personal Data (GDPR Compliance)
If you are in the European Union (EU), European Economic Area (EEA), or the United Kingdom (UK), we process your personal data based on the following lawful bases under the General Data Protection Regulation (GDPR):
4. How We Use Personal Information
We may use your Personal Information for the following purposes:
5. Disclosure of Personal Information
We may disclose your Personal Information in the following circumstances:
Service Providers and Vendors
We share information with third-party vendors who perform services on our behalf, such as payment processing, marketing, or data analytics.
A. Business Partners
We may disclose your information to business partners and vendors with whom we have a contractual relationship.
B. Legal and Regulatory Compliance
We may disclose your information to comply with laws, legal processes (such as court orders or subpoenas), or protect our rights, property, or the safety of others.
C. Merger or Sale
In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred as part of the transaction.
6. International Data Transfers
If you are located in the EU, EEA, or UK, your personal data may be transferred to and stored in countries outside of these regions, including the United States. In such cases, we ensure that appropriate data protection safeguards are in place, such as:
7. Your Rights and Choices (GDPR, CCPA, and Other Privacy Laws)
A. Your Rights Under GDPR (For EU/EEA/UK Users)
If you are located in the EU, EEA, or UK, you have the following right under GDPR:
To exercise these rights, contact us at support@outplore.com.
B. Your Rights Under CCPA (For California Residents)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
To exercise your CCPA rights, contact us at support@outplore.com.
8. Security of Your Information
We take reasonable measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. Retention of Data
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If significant changes are made, we will notify you through our platform or via email.
11. Contact Us
If you have questions or concerns about our Privacy Policy or how we handle your information, contact us at: